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AI customer support over MCP: conversations, knowledge base, analytics, widget + agent signup.
About
AI customer support over MCP: conversations, knowledge base, analytics, widget + agent signup.
Remote endpoints: streamable-http: https://corebee.ai/api/v1/mcp/stream
Security Report
10.0
Low Risk10.0Low RiskValid MCP server (1 strong, 1 medium validity signals). No known CVEs in dependencies. Imported from the Official MCP Registry.
Endpoint verified · Requires authentication · 1 issue found
Security scores are indicators to help you make informed decisions, not guarantees. Always review permissions before connecting any MCP server.
Permissions Required
This plugin requests these system permissions. Most are normal for its category.
How to Connect
Remote Plugin
No local installation needed. Your AI client connects to the remote endpoint directly.
Add this to your MCP configuration to connect:
{
"mcpServers": {
"io-github-jonny-1812-corebee": {
"url": "https://corebee.ai/api/v1/mcp/stream"
}
}
}Documentation
View on GitHubFrom the project's GitHub README.
Corebee -- AI Customer Support Plugin for Claude Code
Corebee is an AI-powered customer support platform with conversations, knowledge base, contact management, analytics, and multi-channel support. This plugin gives Claude full operational control over a Corebee workspace through 9 skills, 4 specialized agents, 3 slash commands, and a hook system for guardrails -- making it the most comprehensive support operations plugin available for Claude Code and Claude.ai.
Quick Start
Claude Code — install the plugin (recommended)
/plugin marketplace add jonny-1812/corebee-mcp-skills
/plugin install corebee@corebee
Then run /mcp and approve the Corebee OAuth login. No keys to paste — OAuth is
discovered automatically. You get the hosted MCP server plus 9 skills, 4 agents, and 3 commands.
Claude Code — just the MCP server (no plugin)
claude mcp add --transport http corebee https://corebee.ai/api/v1/mcp/stream
Claude.ai (Web)
Add Corebee as a remote MCP connector:
- Open Settings > Integrations
- Click Add Integration
- Enter the server URL:
https://corebee.ai/api/v1/mcp/stream - Complete the OAuth authorization flow
No Corebee account yet?
Tell your agent: "Set up Corebee AI customer support for my product — start the free trial."
It signs you up via https://corebee.ai/api/auth/agent-signup, you approve one email
(with a pairing phrase), and it hands back your widget snippet. 14-day trial, no card.
Full agent flow: https://corebee.ai/for-ai-agents · https://corebee.ai/llms.txt
What's Included
| Component | Count | Description |
|---|---|---|
| Skills | 9 | Guided workflows for common support operations |
| Agents | 4 | Specialized sub-agents for delegated analysis and action |
| Commands | 3 | Slash commands for quick, frequent tasks |
| Hooks | 5 | Guardrail scripts that validate, warn, and log tool usage |
| Settings | 6 | Configurable defaults shared across all skills |
Skills
Skills are structured workflows that guide Claude through multi-step support operations using the MCP tools.
| Skill | Description | Example Triggers |
|---|---|---|
| inbox-triage | Prioritize open conversations by urgency, suggest assignments, auto-assign with confirmation | "Triage my inbox", "What needs attention?" |
| weekly-report | Generate a full support report with KPIs, team rankings, channel breakdown, and trends | "Weekly report", "How did we do last week?" |
| contact-onboard | Add contacts with duplicate detection, bulk import, updates, and contextual notes | "Add John Smith john@acme.com", "Onboard these 5 contacts" |
| knowledge-manager | List sources, add URLs, search content, audit coverage gaps, view indexing stats | "What's in my KB?", "Add https://docs.acme.com" |
| widget-customizer | Configure chat widget colors, bot name, position, welcome message, and pre-chat form | "Make the widget blue", "Set bot name to Bee" |
| escalation-manager | Detect urgent conversations, assign to the best agent, log escalation notes, draft responses | "Escalate conversation 123", "Scan for anything urgent" |
| team-workload | Analyze agent capacity, detect overload, rebalance conversation assignments | "Show team workload", "Rebalance the queue" |
| metrics-compare | Compare support metrics between two periods with percentage deltas and trend analysis | "Compare this week to last week", "Is response time improving?" |
| customer-360 | Build a unified customer profile from contacts, conversations, notes, and KB articles | "Tell me about john@acme.com", "Prepare me for a call with Acme" |
Agents
Agents are specialized sub-agents that Claude delegates to for focused tasks. Each agent has a defined toolset and methodology.
| Agent | Role | Tools | Delegated When |
|---|---|---|---|
| support-analyst | Read-only analytics with a 5-step analysis methodology (collect, compare, correlate, conclude, recommend) | 5 | User asks for deep metric analysis, trend explanations, or data-driven recommendations |
| conversation-helper | Conversation lifecycle management with tone detection, KB-backed replies, and batch processing | 9 | User wants to draft replies, review threads, close tickets, or manage assignments |
| kb-optimizer | Knowledge base gap analysis by cross-referencing conversations with KB content | 7 | User wants to find what the AI cannot answer, identify outdated content, or improve KB coverage |
| sla-monitor | SLA compliance monitoring with per-agent compliance rates and corrective action suggestions | 7 | User wants to check for SLA breaches, identify at-risk conversations, or monitor response times |
Commands
Commands are lightweight slash-command shortcuts for frequent operations.
| Command | Usage | What It Does |
|---|---|---|
/corebee:triage | Run directly | Quick inbox triage -- classifies conversations as urgent, stale, or active and suggests assignments |
/corebee:report | Run directly | Generates a weekly support report with overview KPIs, team performance table, channel breakdown, and trends |
/corebee:kb-status | Run directly | Audits knowledge base health -- counts sources by status, flags errors and empty sources, recommends fixes |
Hooks
Hooks are shell scripts that run automatically before or after specific tool calls, adding guardrails to support operations.
| Hook | Trigger | Behavior |
|---|---|---|
| validate-reply.sh | Before reply_to_conversation | Blocks empty replies, replies under 10 characters, and replies over 5,000 characters |
| warn-destructive.sh | Before delete_* or close_* | Displays a warning describing the destructive action about to be taken |
| remind-resolution-note.sh | After close_conversation | Reminds the user to add a resolution note to the contact record |
| confirm-assignment.sh | After assign_conversation | Confirms the assignment and suggests checking team workload for balanced distribution |
| log-agent-start.sh | On sub-agent delegation | Logs which agent is being delegated to for visibility |
Settings
All skills share a common settings file (settings.json) with configurable defaults.
| Setting | Type | Default | Description |
|---|---|---|---|
default_period | string | this_week | Default time period for metrics and reports. Options: today, this_week, this_month, last_7_days, last_30_days |
sla_threshold_hours | number | 4 | Hours before an unanswered conversation is flagged as SLA-breaching (range: 1-72) |
auto_assign | boolean | false | Whether skills execute assignments without confirmation |
report_format | string | markdown | Output format for reports. Options: markdown, plain_text |
show_ids | boolean | false | Display internal UUIDs alongside human-readable names |
timezone | string | UTC | IANA timezone for all timestamps and date calculations |
MCP Server
Server URL: https://corebee.ai/api/v1/mcp/stream (Streamable HTTP, OAuth 2.1 auto-discovered)
The Corebee MCP server exposes 28 tools across 5 categories:
| Category | Tools | Description |
|---|---|---|
| Conversations | 5 | List, view, reply, assign, and close support conversations |
| Contacts | 6 | Manage customer contacts -- search, create, update, delete, and add notes |
| Knowledge Base | 6 | Manage AI training data -- add URLs, search content, track indexing |
| Metrics | 5 | Dashboard KPIs, agent performance, channel analytics, trends, reports |
| Settings | 6 | Widget customization, team members, organization settings |
All 28 tools are referenced by at least one skill or agent in this plugin.
Example Prompts
Inbox and triage:
- "Triage my inbox -- what needs attention?"
- "Auto-assign unassigned conversations"
- "Deep review the open tickets"
Reporting and analytics:
- "Give me a weekly report"
- "Compare this week to last week"
- "How is our response time trending?"
- "Executive summary for this month"
Conversations:
- "Draft a reply to conversation 456"
- "Close the resolved tickets with a summary"
- "Escalate this to Sarah -- it's urgent"
- "Scan for anything breaching SLA"
Contacts and customers:
- "Add a new contact: Maria Lopez, maria@startup.io, interested in Enterprise"
- "Customer 360 for john@acme.com"
- "Prepare me for a call with Acme Corp"
Knowledge base:
- "What's in my knowledge base?"
- "Add https://docs.acme.com/help to my KB"
- "Search my KB for refund policy"
- "Audit my knowledge base for gaps"
Team and workload:
- "Show team workload"
- "Who has bandwidth for a VIP escalation?"
- "Rebalance the queue -- James is overloaded"
Widget:
- "Make the widget teal and set the bot name to Bee"
- "Show current widget settings"
Authentication
The MCP server supports two authentication methods:
- OAuth 2.0 with PKCE and Dynamic Client Registration (RFC 7591) -- used automatically by Claude.ai and Claude Code
- API Key via
X-API-Keyheader -- for programmatic access and custom integrations
License
MIT
Links
- Corebee -- AI Customer Support Platform
- MCP Specification -- Model Context Protocol
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