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Freshdesk MCP Pack — helpdesk ticket and contact management via Freshdesk API v2.
About
Freshdesk MCP Pack — helpdesk ticket and contact management via Freshdesk API v2.
Remote endpoints: streamable-http: https://gateway.pipeworx.io/freshdesk/mcp
Security Report
10.0
Low Risk10.0Low RiskValid MCP server (1 strong, 0 medium validity signals). No known CVEs in dependencies. Imported from the Official MCP Registry. Trust signals: trusted author (163/163 approved). 1 finding(s) downgraded by scanner intelligence.
6 tools verified · Open access · 1 issue found
Security scores are indicators to help you make informed decisions, not guarantees. Always review permissions before connecting any MCP server.
Permissions Required
This plugin requests these system permissions. Most are normal for its category.
How to Connect
Remote Plugin
No local installation needed. Your AI client connects to the remote endpoint directly.
Add this to your MCP configuration to connect:
{
"mcpServers": {
"io-github-pipeworx-io-freshdesk": {
"url": "https://gateway.pipeworx.io/freshdesk/mcp"
}
}
}Documentation
View on GitHubFrom the project's GitHub README.
mcp-freshdesk
Freshdesk MCP Pack — helpdesk ticket and contact management via Freshdesk API v2.
Part of the Pipeworx open MCP gateway.
Tools
| Tool | Description |
|---|---|
freshdesk_list_tickets | List tickets from Freshdesk. Supports filtering by status, priority, and pagination. |
freshdesk_get_ticket | Get a single Freshdesk ticket by its ID. Returns full ticket details including conversations. |
freshdesk_search_tickets | Search Freshdesk tickets using a query string. Supports Freshdesk filter syntax (e.g., "status:2 AND priority:3"). |
freshdesk_list_contacts | List contacts from Freshdesk. Supports pagination. |
freshdesk_get_contact | Get a single Freshdesk contact by ID. Returns full contact details. |
Quick Start
Add to your MCP client config:
{
"mcpServers": {
"freshdesk": {
"url": "https://gateway.pipeworx.io/freshdesk/mcp"
}
}
}
Or use the CLI:
npx pipeworx use freshdesk
License
MIT
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