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Freshdesk MCP Pack — helpdesk ticket and contact management via Freshdesk API v2.
About
Freshdesk MCP Pack — helpdesk ticket and contact management via Freshdesk API v2.
Remote endpoints: streamable-http: https://gateway.pipeworx.io/freshdesk/mcp
Security Report
10.0
Low Risk10.0Low RiskValid MCP server (1 strong, 0 medium validity signals). No known CVEs in dependencies. Imported from the Official MCP Registry. Trust signals: trusted author (163/163 approved). 1 finding(s) downgraded by scanner intelligence.
6 tools verified · Open access · 1 issue found
Security scores are indicators to help you make informed decisions, not guarantees. Always review permissions before connecting any MCP server.
Permissions Required
This plugin requests these system permissions. Most are normal for its category.
How to Connect
Remote Plugin
No local installation needed. Your AI client connects to the remote endpoint directly.
Add this to your MCP configuration to connect:
{
"mcpServers": {
"io-github-pipeworx-io-freshdesk": {
"url": "https://gateway.pipeworx.io/freshdesk/mcp"
}
}
}Documentation
View on GitHubFrom the project's GitHub README.
mcp-freshdesk
Freshdesk MCP Pack — helpdesk ticket and contact management via Freshdesk API v2.
Part of Pipeworx — an MCP gateway connecting AI agents to 673+ live data sources.
Tools
| Tool | Description |
|---|---|
freshdesk_list_tickets | List support tickets filtered by status (e.g., "open", "closed") and priority (e.g., "1" for urgent). Returns ticket ID, subject, status, priority, and requester. |
freshdesk_get_ticket | Get full ticket details by ID including subject, status, priority, description, conversations, attachments, and resolution notes. |
freshdesk_search_tickets | Search tickets by query (e.g., "status:2 AND priority:3" or keyword text). Returns matching ticket ID, subject, status, and priority. |
freshdesk_list_contacts | List customer contacts. Returns name, email, phone, company, and contact ID for filtering and pagination. |
freshdesk_get_contact | Get full contact details by ID including name, email, phone, company, address, and ticket history. |
Quick Start
Add to your MCP client (Claude Desktop, Cursor, Windsurf, etc.):
{
"mcpServers": {
"freshdesk": {
"url": "https://gateway.pipeworx.io/freshdesk/mcp"
}
}
}
Or connect to the full Pipeworx gateway for access to all 673+ data sources:
{
"mcpServers": {
"pipeworx": {
"url": "https://gateway.pipeworx.io/mcp"
}
}
}
Using with ask_pipeworx
Instead of calling tools directly, you can ask questions in plain English:
ask_pipeworx({ question: "your question about Freshdesk data" })
The gateway picks the right tool and fills the arguments automatically.
More
License
MIT
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